FAQ

Frequently Asked Questions: Question: What is VocalCall's call quality like? Answer: Usually very good, because we spend much of our effort to provide the best possible call quality from our servers to the telephone networks worldwide. We also make it possible for you to connect to our servers with the least possible difficulty and optimising networks in every way we can. It is up to you to ensure that the link you use to us is not over subscribed (i.e. too many people using it at the same time) or too slow (with regards to throughput ("bandwidth") and latency ("delays")). Even so most broadband connections work fine most of the time. We do not, however, have any control over the internet connection from your PC, laptop, VoIP deskphone or mobile softphone. That is provided by your ISP or mobile service provider. If the call quality is bad try to redial and if it does not improve check your connection. (http://www.speedtest.net could assist you with this.)  The latency must be less than 200ms for the best quality calls. A broadband internet connection is essential for using our services, but is not provided by us. please refer to your ISP or mobile service provider to set up an internet connection if it is not already available. 3G, WiFi or better mobile connectivity is required. And if a fixed broadband connection is used ADSL, cable or faster is needed. Question: How can I test the call quality before I make an important call? Answer: You can dial the echo test simply call 900 from your softphone or VoIP deskphone and follow the instructions. If it does not sound fluent, you may be experiencing delays in your connection. Your internet connection must be active and your registration login to our servers must already be configured on the softphone or VoIP deskphone in order for this to work.